The Malaysia Global Delivery Centre provides high-value information technology (IT) services to IBM’s clients all over the world. It joins IBM’s extensive network of service delivery centers located in over 20 countries. IBM and Malaysia’s Multimedia Development Corporation (MDeC) jointly announced the new centre on November 10th, 2011. Kicking off operations in January 2012, the center represents a US$320M investment, and will grow to employ 3,000+ high-skilled IT professionals in the next five years.
The center delivers end-to-end Strategic Outsourcing services within IBM GTS Services Delivery, including: Server Management (Intel/Unix), System Operations, Software Distribution, End User Services, Storage Management, Security and Risk Management, and Service Support Management, and much more.
Operating 24×7, 365 days a year enables the center to support clients from all over the world in their natural time zones, and in as many as 11 Asian and European languages. As a COE for Software Platform Management Services (SPMS), it is a hub for developing competitive solutions in Image Management, Software Packaging, Software Distribution and Platform Management. These capabilities, coupled with IBM’s commitment to continuous improvement, offers an unmatched client experience that is secure, flexible, and efficient.
IBM Global Delivery Centre Malaysia was awarded MSC status by the Government of Malaysia through the Multimedia Development Corporation (MDeC). The recognition is awarded to ICT-enabled companies that use multimedia technology to enhance and improve their products and services.